Legal Information

This declaration sets out Afrimarkethub Ltd's commitment to preventing modern slavery and human trafficking within our business and supply chains. It is designed for publication on our website and applies to our directors, employees, contractors, vendors, suppliers, logistics partners, service providers and other business partners who work with or through Afrimarkethub.

Afrimarkethub Ltd operates an online marketplace that connects customers with vendors offering goods and related services. Our supply chain may include independent vendors, product suppliers, payment providers, delivery and logistics partners, technology providers, marketing providers, professional advisers and other third-party service providers. Because marketplace businesses may involve multiple sellers, product categories, countries of origin and delivery routes, we recognise the importance of clear standards, appropriate checks and continuous improvement.

• We will not knowingly support, tolerate or benefit from modern slavery, human trafficking or exploitative labour practices.
• We expect vendors, suppliers and business partners to comply with applicable labour, employment, human rights, immigration, health and safety, and anti-slavery laws.
• We expect all workers in our supply chains to be treated with dignity, paid lawfully, employed voluntarily and provided with safe working conditions.
• We will take reasonable steps to identify, assess and address modern slavery risks as our business grows.
• We will respond appropriately to concerns, allegations or evidence of modern slavery, including escalation, investigation, remediation and, where necessary, termination of relationships.

All vendors, suppliers and business partners working with Afrimarkethub Ltd are expected to operate responsibly and must not use forced labour, trafficked labour, prison labour, child labour, deceptive recruitment, confiscation of identity documents, abusive working conditions, unlawful wage deductions, excessive working hours or any form of coercion. Vendors must ensure that their own suppliers, manufacturers, distributors and subcontractors meet equivalent standards.

Where appropriate, Afrimarkethub Ltd may require vendors and suppliers to confirm compliance with our marketplace rules, provide business information, answer due diligence questions, maintain accurate records, cooperate with reasonable checks and promptly report any actual or suspected modern slavery issue connected to products, workers, contractors or supply chains.

Our due diligence approach is proportionate to our size, marketplace model and risk profile. As part of our ongoing controls, we may:

• Review vendor applications and business information before allowing sellers to trade on the marketplace.
• Include anti-slavery, lawful employment and ethical trading obligations in vendor or supplier terms.
• Monitor complaints, customer feedback, product concerns and operational red flags.
• Prioritise additional checks for higher-risk product categories, countries, supply chains or business relationships.
• Require vendors or suppliers to provide further information where concerns arise.
• Suspend, restrict or remove vendors or products where serious concerns are identified.
• Keep our controls under review as our marketplace expands.

Anyone who has concerns about modern slavery, human trafficking, forced labour or unethical labour practices connected to Afrimarkethub Ltd, our vendors, suppliers or marketplace should report the concern promptly. Reports can be made by contacting support@afrimarkethub.com or privacy@afrimarkethub.com. We will treat reports seriously and handle them sensitively. Where appropriate, we may involve relevant authorities, safeguarding organisations, law enforcement, regulators or specialist support services.

This declaration has been approved by Afrimarkethub Ltd and will be reviewed periodically, or sooner if there are material changes to our business, supply chains, marketplace operations or legal obligations.

Complaints should be sent to support@afrimarkethub.com. Please include your name, contact details, order number if applicable, vendor name if known, a clear description of the issue, the outcome you are seeking and any supporting evidence such as photographs, screenshots, messages or delivery records.

We will aim to acknowledge complaints within a reasonable time and review the information provided. Where a complaint relates to a vendor, we may ask the vendor to respond, provide evidence or take action. We may request further information from you before reaching an outcome.

Depending on the complaint, possible outcomes may include an explanation, apology, replacement, repair, refund, return instruction, vendor warning, listing removal, account restriction, referral to a delivery partner, product safety review or other appropriate action. We will handle complaints proportionately and in line with applicable law and marketplace policies.

If you are unhappy with the response, you may ask for the complaint to be reviewed again. You may also have the right to seek independent advice, use chargeback or payment provider processes where available, contact a relevant consumer body, regulator or pursue legal remedies. Nothing in this Policy limits statutory rights.

This Prohibited Products Policy applies to all vendors who list or sell products through Afrimarkethub.com. The following products are not permitted on the marketplace:

• Illegal, stolen, counterfeit, unsafe, recalled or misdescribed goods.
• Products that infringe copyright, trademarks, design rights, patents, image rights or other intellectual property rights.
• Weapons, explosives, ammunition, dangerous chemicals or items designed to cause harm.
• Controlled drugs, illegal substances, drug paraphernalia or products making unlawful medical claims.
• Products that promote hatred, violence, discrimination, exploitation or unlawful activity.
• Fraudulent documents, false certificates, fake identification or products used for deception.
• Unsafe electrical items, unsafe batteries, unsafe chargers, unsafe toys, unsafe cosmetics or other products that do not meet applicable safety standards.
• Any product Afrimarkethub reasonably determines is unsuitable for the marketplace.

Some categories may require additional approval, evidence or controls before listing. These may include food and drink, cosmetics, supplements, electronics, batteries, chargers, children's products, baby products, health-related products, medical devices, age-restricted goods, alcohol, imported goods, branded goods, handmade products and any regulated or safety-sensitive items.

Vendors must hold and provide on request any evidence needed to prove product legality and safety, including supplier information, certificates, test reports, UKCA or CE marking evidence where relevant, ingredient or allergen information, labelling details, traceability records, import documents and recall procedures. Vendors must immediately notify Afrimarkethub of any product safety concern, legal notice, regulator contact, counterfeit allegation or customer injury claim.

Afrimarkethub may reject listings, remove products, require evidence, suspend sales, withhold payouts, notify customers, cooperate with regulators, report unlawful activity, require refunds or terminate vendor access where we identify or reasonably suspect breach of this Policy, legal non-compliance, product safety risk, counterfeit goods or harm to customers or marketplace trust.

Customers, vendors, rights owners, regulators and other users may contact Afrimarkethub using the contact details above. These details are also displayed in the website footer and are kept up to date.